14000 Privacy Policy – How We Collect, Use, and Protect Your Personal Data

When you register on 14000, we collect the details you submit during sign-up, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm that you meet the minimum age requirement of 18 years old, and process financial transactions in Philippine pesos. We may also ask for government-issued identification documents — such as a valid Philippine ID — as part of our Know Your Customer (KYC) process in line with local regulatory requirements. You are responsible for keeping the information on your account accurate and up to date at all times. Providing false or incomplete details may result in account suspension and the withholding of pending withdrawals until the issue is resolved.

Every time you visit and interact with the 14000 platform, we automatically collect certain technical data about your session. This includes your IP address, device type, operating system, browser version, the pages you visit, the features you use, and the duration of your session. We also record gameplay activity such as bets placed, games launched, outcomes, and bonus interactions — this data helps us ensure fair play, detect suspicious patterns, and improve the overall player experience. Cookies and similar tracking technologies are used to maintain your session, remember your preferences, and analyse aggregate traffic patterns across the site. You may adjust your browser's cookie settings at any time, but please note that disabling certain cookies may affect the functionality of parts of the platform. We do not use tracking technologies to build advertising profiles or sell your behavioural data to any third party.

When you make a deposit or request a withdrawal through the 14000 Finance section, we collect and retain the details of that transaction, including the amount, payment method used (such as GCash, Maya, or InstaPay), timestamp, and transaction reference number. Full payment card or account credentials are never stored directly on our servers — all financial data is handled through encrypted, PCI-compliant payment processing channels. Transaction records are retained for a minimum period as required by applicable Philippine financial regulations and anti-money laundering laws. These records may be reviewed internally for fraud prevention, compliance auditing, or in response to a lawful request from a regulatory authority. If you have questions about a specific transaction, you may contact our support team by email and we will investigate promptly.

14000 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited data with trusted service providers who assist us in operating the platform — these include payment processors, identity verification partners, fraud detection services, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the specific purpose we engage them for. Where required by Philippine law or by a lawful order from a court or regulatory body, we may disclose relevant account or transaction information to the appropriate authority. In the event of a merger, acquisition, or business restructuring, your data may be transferred to the successor entity, and you will be notified of any material change in data controller responsibility. We will never share your personal data with any party for reasons beyond those stated in this policy without first obtaining your explicit consent.

As a player based in the Philippines, you are protected under the Data Privacy Act of 2012 (Republic Act No. 10173), which grants you specific rights in relation to your personal information held by 14000. You have the right to access a copy of the data we hold about you, to request corrections to any inaccurate or outdated information, and to request deletion of your data subject to any legal retention obligations we are required to comply with. You may also withdraw your consent to receive marketing communications at any time by contacting our support team by email — your withdrawal will not affect any processing carried out prior to that request. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data-related requests within a reasonable timeframe and in accordance with applicable law.

We retain your personal data for as long as your account remains active and for a defined period after account closure, as required by Philippine financial regulations, anti-money laundering legislation, and responsible gaming record-keeping obligations. In general, account and transaction records are retained for a minimum of five years following account closure unless a longer period is mandated by a specific regulatory requirement. Data that is no longer necessary for any lawful purpose will be securely deleted or anonymised so that it can no longer be linked to an individual player. If you request account deletion, we will initiate the deletion process for data that falls outside mandatory retention periods within a reasonable timeframe. You will be notified by email once the data deletion process has been completed to the extent permitted by law.

14000 may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or updated regulatory requirements in the Philippines. When material changes are made, we will post a notice on the platform and update the effective date shown at the top of this page. Your continued use of the platform following the publication of a revised policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact our support team to close your account before the revised policy takes effect. We encourage you to review this page periodically so you remain informed about how your personal information is being handled.